Accessibility Statement

"JANA", obrt za trgovinu i usluge, Grižanska 33, 10000 Zagreb, Croatia (hereinafter: Jana Nails) strives to make its online shop accessible to all users, including persons with disabilities, in accordance with the Croatian Act on Accessibility Requirements for Products and Services (Official Gazette Narodne novine No. 89/2025), which transposes Directive (EU) 2019/882 (the European Accessibility Act) into Croatian law.

This accessibility statement applies to the website www.nails-jana.com.

Compliance status

This website is partially compliant with the EN 301 549 standard and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. The non-compliances and exceptions are listed in the section “Non-accessible content”.

What we have done

To make the website accessible, we have taken the following measures:

  • Keyboard: all parts of the website (menu, categories, filters, sliders, forms, cart and checkout) can be reached and operated with the keyboard alone. Focus is always clearly visible, and every page begins with a “Skip to content” link.
  • Contrast: text, buttons, field borders and labels have sufficient contrast against the background.
  • Text alternatives: images of products, collections, flags and photographs have descriptive text, while decorative images are skipped by screen readers.
  • Forms: all fields have associated labels, required fields are marked, and error messages are linked to their field and read out by screen readers. After an unsuccessful submission, focus moves to the first field with an error.
  • Shopping: the cart, checkout steps, choice of payment method and order confirmation can be completed with a keyboard and a screen reader. Step changes and messages (e.g. “Added to cart”, coupons, successful form submission) are announced to screen readers.
  • Login and user account: login, registration, password change and confirmations are accessible by keyboard and screen reader.
  • Motion: the slider on the home page can be paused with a button and pauses while it has focus. It does not start automatically for users who have turned off animations in their system settings.
  • Structure and language: pages have correctly ordered headings, a page title and a language attribute. The interface is available in Croatian, English, German, Spanish and Italian.
  • Display: content remains readable when zoomed up to 200% and on screens 320 px wide, without horizontal scrolling.

Non-accessible content

The following content is not, or may not be, fully accessible:

Non-compliance with the requirements

  • External payment pages (WSPay and PayPal): card payments (WSPay) and PayPal payments take place on the external pages of these payment service providers, whose design and accessibility we cannot influence. As an alternative, we offer cash on delivery for deliveries within Croatia, and payment by bank transfer for legal entities in Croatia and for all orders delivered outside Croatia.
  • PDF documents: downloadable documents (unilateral termination form, legal guarantee, price reduction table, terms of purchase) may not be fully adapted to screen readers. The terms of purchase are available as text on the “Rules and privacy” page, and an accessible online form is available for unilateral termination of the contract. We will send an accessible version of the other documents on request.
  • Location map (Google Maps): the embedded map is a third-party service and is not fully accessible. The address is always also provided as text.

Exceptions and limitations

  • Legal texts: the terms of use, general terms and conditions and privacy statement are available in Croatian only.
  • User-generated content: photos that users publish via Instagram are described by the username and the text of the post, while gallery photos are described only by a sequence number, as they have no description of their own.
  • Product labels: product labels (NEW!, SALE!, BEST SELLER!, OUT OF STOCK!) are displayed in English in all language versions.

Preparation of this statement

This statement was prepared on November 10, 2026 on the basis of a self-assessment carried out by the website developer, the agency Mediatorium, using automated and manual accessibility testing. The statement is reviewed at least once a year and whenever the website changes significantly.

Feedback and contact details

If you come across content or a function that is not accessible to you, or you need content in a different format, please contact us:

We will reply to your enquiry within 15 days.

Enforcement procedure

If you are not satisfied with our reply, or do not receive a reply within the stated period, you may contact the competent authority:

State Inspectorate of the Republic of Croatia (Državni inspektorat), market inspection – competent for the supervision of e-commerce services under Article 25(9) of the Act on Accessibility Requirements for Products and Services
Šubićeva 29, 10000 Zagreb, Croatia, dirh.gov.hr. Reports of irregularities can also be submitted electronically via the e-service “Podnošenje prijava nepravilnosti Državnom inspektoratu” on the gov.hr portal.

This statement was published on November 10, 2026 and last updated on November 10, 2026.